Pharmacy Management
contents
Contributors ix
Preface xiii
I. WHY STUDY MANAGEMENT IN PHARMACY SCHOOL? 1
Chapter 1 Pharmaceutical Care as a Management Movement 3
Chapter 2 Management Functions 19
II. MANAGING OPERATIONS 29
Chapter 3 Strategic Planning in Pharmacy Operations 31
Chapter 4 Business Planning for Pharmacy Programs 47
Chapter 5 General Operations Management 63
Chapter 6 Managing Technology and Pharmacy Information Systems 79
Chapter 7 Ensuring Quality in Pharmacy Operations 97
III. MANAGING PEOPLE 123
Chapter 8 Organizational Structure and Behavior 125
Chapter 9 Human Resources Management Functions 149
Chapter 10 Performance Appraisal Systems 165
Chapter 11 Customer Service 185
Chapter 12 Contemporary Workplace Issues 197
Chapter 13 Time Management/Organizational Skills 211
Chapter 14 Leadership in Pharmacy 233
IV. MANAGING MONEY 245
Chapter 15 Financial Reports 247
Chapter 16 Third-Party Payer Considerations 265
Chapter 17 Medicare Part D 285
Chapter 18 Budgeting 303
Chapter 19 Personal Finance 317
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viii CONTENTS
V. MANAGING TRADITIONAL GOODS AND SERVICES 333
Chapter 20 Marketing Theory 335
Chapter 21 Marketing Applications 361
Chapter 22 Purchasing and Inventory Management 383
Chapter 23 Merchandising 401
VI. MANAGING VALUE-ADDED SERVICES 415
Chapter 24 Appraising the Need for Value-Added Services 417
Chapter 25 Implementing Value-Added Pharmacy Services 429
Chapter 26 Compensation for Value-Added Pharmacy Services 453
Chapter 27 Evaluating the Outcomes of Value-Added Pharmacy Services 467
VII. MANAGING RISKS IN PHARMACY PRACTICE 485
Chapter 28 Risk Management in Contemporary Pharmacy Practice 487
Chapter 29 Compliance with Regulations and Regulatory Bodies 503
Chapter 30 Preventing and Managing Medication Errors: The Pharmacist’s Role 519
VIII. MANAGEMENT APPLICATIONS IN SPECIFIC PHARMACY
PRACTICE SETTINGS 539
Chapter 31 Entrepreneurship 541
Chapter 32 Applications in Independent Community Pharmacy 553
Chapter 33 Applications in Chain Community Pharmacy 577
Chapter 34 Applications in Hospital Pharmacy Practice 591
Index 611
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PDF , FREE , download , pharma pdf , books , medicinal , handbook , certification ,
, صيدله , كتب صيدليه , مراجع ,تحميل مجاني , تحميل مباشر